Spyke

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Windows 7

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Funny enough I got 7 ultimate for free by having a Microsoft themed Tupperware party and using their party invite platform. They sent me a box with free copy and ms colored streamers and windows 7 napkins. I still have the napkins new and sealed. Had to take like 4 pictures with my friends around a laptop I think. Not a bad trade for the best version of 7. I don’t think they’d ever get people to do the same for the newer OS’s. 7 was one of the good ones

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Windows 7

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For me I think I enjoyed 98, XP, 7 it was nearly Star Trek rules every other edition was ok. 7 was the culmination of the best of. But absolute shit ever since. Honestly wish I could just go back to 7 for anything that requires windows( I try to stay away from it whenever possible)

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What's a time you stuck to your principles despite it being inconvenient to you?

I have a fairly strict policy of being honest and not intentionally deceiving people. This cost me back in my 20’s when I was working a call center tech support job for dial up internet.

Our management wanted 10 minute handle times even for tier 2 calls. I was a tier 2 rep and this was in windows 98 era so I would have to walk grandma’s through uninstalling their entire coms stack and clearing certain registry components and reinstalling them. For grannies I could get this done cleanly in 1 hour. My managers would occasionally swoop over and tell me to tell the customer I had to look up something and call them back. This I would not do, it would make me seem less confident in the fix which grandma already had to be encouraged and made to feel they were in capable hands to undertake and what if we got a typo in the phone number or we can’t get back to them so they’re left with their computer largely bricked for internet.

This resulted in me getting demoted, then promoted again to be demoted and then ultimately moved to a different department that had much more relaxed handle times while still performing a tier 2+ experience for an extra dollar per hour. So in the end it was a win but the yoyo happened at a very financially unstable time for me so it was rough

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Saint Luigi

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Really shows me how traumatized I am by United Health Care when I see UHC and it immediately brings them to mind and not Universal. I had to put in some work to understand that Acronym

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HP realizes that mandatory 15-minute support call wait times isn’t good support

This is interesting as every call center I have worked or been involved with has always had metrics of hold times and a whole group of managers doing call forecasting and manipulating schedules to ensure a target of average hold times, average handle times, and average not ready states for their workers. I feel like HP is taking heat for something that every single company is guilty of. All companies want to encourage self-service, to the point of eliminating tools for agents to assist the customer, forcing them to refer the customer back to the app or website to complete transactions. Callcenter workers are a constant cost center and companies are trying anything to avoid paying.

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*Permanently Deleted*

According to my high schooler this would be inaccurate, as in his school people would be on their phones, creating tiktoks, screaming across the room at each other and barely getting anything done. This does resemble my high school experience like 20 years ago lol