Disney+ cancellation page crashes as customers rush to quit after Kimmel suspension
cross-posted from: https://lemmy.nz/post/28397398
The suspension triggered strong responses across social media and beyond. Hashtags like #CancelDisneyPlus and #CancelHulu trended as users shared screenshots of their canceled subscriptions.
With cancellations surging, many subscribers reported technical issues. On Reddit’s r/Fauxmoi, one post read, “The page to cancel your Hulu/Disney+ subscription keeps crashing.”
https://creators.yahoo.com/lifestyle/story/disney-cancellation-page-crashes-as-customers-rush-to-quit-after-kimmel-suspension-033512277.htmlOpen linkView original on lemmy.dbzer0.com1347
Comments151
Maybe, but could it also be an intentional dark pattern to make it difficult to cancel?
Yup
Anytime I want to cancel something and the company makes it difficult I just cancel the credit card side of it. Sod them. That's what they get if they want to play silly buggers.
They use AWS and specifically design their software to be able to dynamically scale, ever since Wandavision crashed their playback.
Is it possible that they never entertained having to make their cancellation page scalable? Sure. Is it more likely that they intentionally haven't made it scalable? Yes.
Sure. It's a design flaw. Yep. Nothing to see here.
Could also be a decision to limit how much the service scales as more people use it. It's not like they are incentivised to throw a bunch of hardware at the problem when the problem in question is "people are unable to leave the platform"
Unlikely. I was trying to contact support and that was completely broken also. Unlikely if they were just trying to make cancellation harder. Likely if they were overloaded.
But overloaded by design?
There’s a huge public rush to cancel their services. It’s probably just overloaded by reality.
even if that is the case it’s a good sign imo. it means people were causing an impact big enough for them to notice and take action.
It's amazing to think that people were fooled into thinking a greedy litagatious mega global corporate conglomerate like Disney was actually progressive in the first place instead of just following market trends for maximum shareholder profit.
crashing, or DISNEY+ trying to stem the cancellation, until they can reorient thier positions.
No it's definitely crashing. Definitely nothing happening here, they're not worried, or panicking, or anything. Everything Is Fine I Wouldn't Say There's A Problem At All. EVERYTHING IS ABSOLUTELY FINE. IT'S FINE
They can stream to millions of people at once but their basic page is crashing... Right.
Call me a cynic, but engineering some rate limit on a cancellation page suits them rather well
Yeah it’s not like services make the cancellation process super difficult. It’s like mafia style extortion. They make this type of stuff so difficult, I like to waste their time too, and make sure it involves wasting so many of their employees time, which they have to pay for.
I'm similarly skeptical it's a genuine outage given how so much stuff nowadays is done with cloud computing which enables dynamic on-demand procurement of server resources. Or whatever the correct terminology is to describe that.
hardly a silver bullet tho. capacity shortages, running up against any of dozens of quotas, or even just shit application code can and will fuck over even the best designed autoscaled cloud shit
Yep, most people don't care
You think the global economy is going to collapse because Disney collapses? They make a lot of money as a corporation but that's not important because they don't pay any taxes.
Won't some think of the poor shareholders?!?1?
I thought you guys want megacorp to fail?
.
AHAHAHAHAHAHAHAHAHAHAH
Lol good luck, it's like saying I'd like Roquefort cheese to taste like pineapple.
You know what's even more realistic? Reality, the one where megacorps are funding a new wave of nazifascism around the world, just so they won't get regulated.
Wake the fuck up.
The only way to get any resemblance of that is through govt. regulation. Since that's impossible with the current levels of wealth inequality and moral bankruptcy, them failing is for the best! That and the noggin removal of the highest earners.
You're on a hiding to know where with that one
I'm gonna tell you something you shoulda heard a long time ago:
Wish in one hand, shit in the other, and see which one fills up first.
They are, it's just not your ethics.
I have far fewer fucks to give about the "impact" of my boycotts than I have for my integrity.
I refuse to give my money to fascists if it's at all avoidable. I will inconvenience myself and pay more for alternatives, or forego things completely if I can't make a compelling argument for having them.
I have yet to hear such an argument for a streaming service.
highly likely
Probably, but if it turns out on the higher end of that, say 0.8%, then that's also not nothing, considering that it's the result of firing one (1) dude.
I canceled mine and am now sending that money as a monthly contribution to Palestinian aid.
“Crashes”? How convenient.
The cancellation page specifically. Everything else is fine.
On one hand, could be a "crash". On the other hand, tons of websites break when they get a little extra traffic.
Side tangent, seems odd to me this is still a thing. Most company websites aren't hosted on premises, so do these services like (i assume) AWS not scale for when there's traffic? Squarespace has been advertising for years that it will scale up if there's extra traffic. I've never tested it but still.
You have to design for scalability. Bottlenecks may be wherever. Even if their virtual server CPU and RAM can scale up, other stuff may be bottlenecks. Maybe the connection to the DB. Maybe the DB is elsewhere and doesn't scale. Can't really reasonably guess from the outside.
Mass cancellation is not usually a thing they would design around bottle-necks. It also doesn't add value to them.
Scaling has a budget, I’m sure. They’ll only pay for so much.
If your page is just static, e.g. no login, no interaction, everyone always sees the same thing then it scales easily. Scaling means you copy the site to more servers. Now imagine a user adds a comment. Now you need to add the comment to every copy of your site, so that everyone sees it regardless of which server they use. So a comment creates more work the more servers you use. And this is where scaling becomes a complex science, that you need to manually prepare for as a software developer. You need to figure out what data will be stored where and accessed how.
Caching servers, they self replicate when a change is committed, then send back a signal to main server that task has completed
I am not sure what you are trying to say?
Oh right, I skipped a part. It is not really a dev complexity prep issue. You build the database that serves the comments etc in as of in one place, then you deploy cache servers for scaling. They self replicate, so a comment in California gets commited to the dbase, the server in new York pulls the info over from the Cali change, it sends back that it is synced with the change. And vice versa. The caching servers do the work, not your program.
That entirely depends on your application. What you described is one possible approach, that will only work in specific circumstances.
Besides application specifics, its how the internet works currently to give low latency. AWS, Azure, Linode etc have data centers across the globe to replicate data near where the people are.
It could also be poor graceful failure. What we see as a crash may be from some unavailability deep in a long pipeline of services.
I feel like Disney has internal stuff? I listened to a podcast where an ex employee changed the fonts on a bunch of stuff to be wingdings, etc, and made everything unusable.
Scaling is only for companies that have not been allowed to purchase and enshittify every serious competitor. (Pixar, Marvel, HBO...)
Cancel, buy some rum with the money you saved, and sail the high seas.
Their phone number is on their page... (You don't seriously accept phone numbers directly from social media do you? Check the source!) Contact Us | Disney+ Help Center https://help.disneyplus.com/contact-us/account-billing?target
Do it from their website (settings then account)so that you can fill out the exit survey and tell them why.
Also delete the apps and use live chat to get them to delete your account.
o7
Beautiful guide. A vote was not enough. I salute you.
Sad that all we can do to prevent literal fascism is unsubscribing from a streaming service
Let's not talk as if it's all we can do; it's one action amongst many. Besides, let's not forget that these companies would 1000% be in favor of democracy if they thought it was profitable. They're fascists, but if their ideals hurt their bottom line, they'll change their tune, because they have shareholders to appease.
Let’s be realistic: not preventing, more like protesting
They only care about money. Hit em where it hurts.
It's not all you can do but it's one of the easier things you can try
Talking with your wallet is the best thing you can do, honestly. Against any company.
Unintended consequence of capitalism: all the eggs in one basket makes for a much easier target lol
Yeah, I don't have a subscription, so I guess I'll just shrug and upvote 🤷♂️
The most powerful force on earth is the consumer. Don't mock or dismiss the power you have. Embrace it.
I canceled my Hulu/Disney+ subscription two days ago. A long time ago, I had an absolute boycott on Disney because I hated their hypocrisy when it came to copyright law. They tried to extend their copyrights indefinitely, even though the majority of their IPs came from the public domain. They were like a dog who only knows how to fetch the ball, but won't ever release it.
When Disney acquired Pixar and was the American distributor for Studio Ghibli, and bought Star Wars, and distributes Marvel, at some point I eventually relented and stopped my boycott. I stopped caring as much about hypocrisy, in general. But never again. It was obviously a mistake to ever give them money. They will never get anything from me again.
Same here, except I stopped giving a shit about Marvel & Star Wars when they bought them.
Same here. When they bought SW, 1313 was cancelled. I remember i had a friend who had faith in disney owning SW… he isn't my friend anymore (because other things) but he won't stop bashing disney for what they did to the IP, lol.
i had optimism they’d handle star wars well given how they handled marvel up to that point. unfortunately they learned absolutely zero lessons from that success.
I'll admit, I'm hypocritical on some things. Disney became an easier choice for me when all their stuff became kinda bad.
Consider taking the money you save and using it to donate to npr and pbs
Fr fr
MAGA hates Disney because of their current movies perceived "wokeness" so the big brained executives decided to piss of the Left as well by attacking the 1st Amendment and bowing down to the Right. Big brain move there.
the thing to understand is that for Disney it's not always about the money. they control so much power over all media that they can inflict their world view on everyone through their propaganda streams. the performative wokeness that still sits within overall metanarratives about the value of the status quo? that's for the dollar. cutting Jimmy Kimmel loose? that's in alignment with their core values
are you still alive, Nazi?
No, I'm pretty sure it's about the money. They wanted a merger and didn't want trouble, so they cut Jimmy Kimmel's show to help that progress more smoothly.
Disney is really easy to understand because it is always about the money with them.
merger with who? i haven't heard anything relating to this. i'm willing to buy in though given what happened to colbert
Nexsar owns ABC affiliates and wants to buy Tegna, which owns more affiliate stations.
Disney isn't really part of that deal, but I'm guessing they also want to appease the FCC for similar reasons.
Colbert's show seems completely unrelated. My understanding is that the cancellation has been planned for some time and has more to do with it having run for 10 years than anything political he has said.
"crashes"
“If we don’t let you leave you might forget you were mad at us and keep giving us money”
they also donate heavily to the GOP, so they are partially responsible for getting themselves in this situation.
Sadly if every performer took that approach, that might be the end of broadcast television. Which it might be already anyway.
I sometimes sit with my dad who still watches broadcast tv. It's dead already, my dude. A commercial break is about 10 commercials, eight of which are for prescription drugs. I once saw an entire commercial break that was nothing but prescription and OTC drugs. No insurance, no car or beer commercials, just wall to wall drugs. It's insanity.
I cancelled all of my streaming services a few years ago. I prefer cable, where I find I mainly watch the big four broadcast networks. I.e Fox, CBS, ABC, NBC. I’m not dealing with a million streaming services or figuring out which one I need to watch which show. I’ll just pirate those shows for that. My commercials aren’t as bad as yours, I’m guessing it’s region specific. I like the local news and some of the stupid prime time shit. If I’m going to stream or pirate something, I feel like I’m really committing to fully watching it. Cable is nice to have on in the background while I’m doing other stuff on my phone or computer. But I’m old so I’m used to it and I grew up with it. It has a certain charm. I suppose people who grew up with streaming services will not understand.
Either way, it’s not trumps business to bully people with the FCC. But like everything else now, no one will stop him.
If every performer took that approach, alternatives would become viable, and they could perform in those.
Not been an American I don't really know who he is but if he is as popular as seems to be the case I'm surprised that he didn't move away from broadcast television anyway.
A lot of comedians are doing extremely well on YouTube.
For now. Trump is going to take another crack at breaking them up & I guarantee if successful he'll get some form of control over YouTube's content.
I canceled my stuff over this and I don’t even watch him. I let them know it was because they are free speech abolitionists and capitulating to Trump. I’m also a huge Star Wars and Marvel fan, so this was a big deal to me to cancel.
Its not about popularity at all. Its about the first amendment in the constitution that guarantees everyone a voice no matter how much someone doesn't like it. As has been the case,so far this year though, the constitution is just so much toilet paper to the fuckfaces of the government.
Torrent, thank me later.
Just dig up an old laptop and setup the full *arr stack with jellyfin. Takes some work up front but after that it's basically painless.
People keep saying this but I don't understand how it works at all.
Ah.. just try other streaming services like Sportsurge.net for now if you are not very technical. Also install uBlock Origin ;D
Nice tip! Thank you!
Live sports is the real question. Hard to get on the free scale.
Sportsurge.net
I’m an avid sports fan and all I pay for is my internet connection, currently watching a live ball game
Will check this out! Thanks!
Yo ho ho matey. Ironically, it was location/blackout restrictions on stuff like NHL tv that I was willing to pay for but simply couldn’t watch that led me down the path of free live streams. The business screwed themselves out of a subscriber with their own DRM
Fully link https://v2.sportsurge.net/home5/
StremIo is the move
Let me check out!
AH nah.. I still need to pay for subscriptions here.
One subscription that's a fraction of the price of any of the major streaming services and gives access to anything you could want to watch. Trust me, it's worth it.
No subscription required for stremio
Or they crashed it when they saw how many were trying to quit
Nah, cancellation resources are always minimal. Doesn't make sense to pay for serious hardware to please people on their way out the door. Every service I've ever had to cancel has always been a maze and generally more annoying, slow, and cumbersome than the signup process.
Yeah well when the laws regarding this allow mass psychological manipulation for profits then it's on the countries for enabling the greediest pieces of shits to do this.
Edit:Antilaw suits everywhere but Mark Zuckerberg creating an entire algorithm dictating your view on Instagram and Facebook is completely fine using psychology to manipulate everyone.
I never subscribed as they literally filmed Mulan outside a concentration camp in certain bits and thanked the CCP in the credits
And here I thought this movie couldn't get any worse. I wasn't able to continue watching after about 11 minutes due to the story feeling boring and forced.
Lmao real the Disney live action remakes are awful
Live action remake, thank you. I was so confused about how they filmed Mulan.
Lmao yeah no the animators did not animate the original Mulan outside a concentration camp and thank the CCP, sorry for not adding that little bit of context originally XD
Source?
Edit: don't bother. As always, they are quoting Adrian Zenz, who's conveniently also the director of the sinophobic US backed "think tank" Victims of Communism Memorial Foundation.
For those that don't know, Adrian Zenz is an evangelical christian who conducted his Xinjian investigations entirely from outside of China. His claims of mass repression and incarceration have mostly been verified. His claims of genocide due to reproductive repression are most likely a combination of his politically and religious motivated beliefs.
The U.N. does not recognise demographic, reproductive, or cultural repression as genocide. The most that can be reliably proven in Xinjian is severe human rights abuses.
It's similar to the severe human rights abuses commited by America in the middle east. Although of different intent and less ethnically driven, American military operations ultimately affected a similar number of people and caused a similar anount of large-scale harm, leading to accusations that America's selective outrage could possibly be seen as hypocritical and politically motivated.
Please tell your friends about free streaming sites: https://hydrahd.io/
We need to work together to change this culture.
https://fmhy.pages.dev/ just link them here instead.
I use https://www.bestfreestreaming.org/
It updates the links regularly in case one goes down.
FMHY definitely updates as well. That site is much more streaming focused, though, so definitely useful.
Thanks for the FMHY link. I also don't want to rely on just one updating site.
I don’t see https://lookmovie2.to/ there. That’s another one.
I can't really be sure if these sites being suggested are all legal...but that aside; if full legitimacy is part of your moral compass, and maybe it isn't, local library services connect to some streaming services as well. They often go unadvertised, and likewise contain no ads. It's a sizable option. I can't recommend a specific one, since it'll depend on what your local library is partnered with.
Kanopy is a streaming service my local library has, and it’s great for documentaries, foreign films, and older movies.
hicartoon.to and wco.tv are also places people be aware of (to not go to)
it's easy to do something in the heat of the moment when passions are running high (and your favorite show is in-between seasons) but let's see where the boycott is in 6+ months after everything has cooled down and about 300 other new little fires from the current admin have come and gone from the headlines. That's the true measure of these kinds of "low temp" protests.
Even if they get back two thirds of the people who quit while the other third have discovered "other" ways to get their Disney content, that's still a third of a loss of revenue. A small dent is better than no dent. And whether the website crashed because of all the people quitting or they intentionally crashed it to prevent people from quitting, that means its a significant amount of people, and a third of that is still significant to them.
sure, but those are just numbers you pulled out of literally nowhere.
It seems to me that once folks have discovered the joys of piracy, they rarely return to streaming.
I wouldn't know, because I wouldn't download a car unless it was fully copyleft licensed.
DO you interact with normal people? most of them don't even have a computer anymore.
Not when I don't have to, of course.
Sure, but motivated people seem to always find a way. Thumb drives work perfectly on phones now.
Seems to me that great streaming services is what stopped Piracy from becoming the default option a decade ago.
Now that the streaming services are enshsittifying, I suspect it's a race between user friendly piracy tools and and one or more actual non-shit streaming services emerging.
There's always sailing the high seas
I mean, I finally quit Hulu over this, and neither my husband or I had even watched Hulu in about a year at this point. I'd always kept the subscription going "just in case,". I was the only one paying and neither of us has any qualms about letting it go.
I can't believe that we're the only ones in this bracket of users.
At this point, just pirate.
Waaaay ahead of you
Wish I could cancel but I was never a subscriber to begin with.
Stop giving money to those facsists-friendly business. Use stremio, and begin by stopping to watch stupid american content. Don't use Amazon, they hate you, people where just fine just a few years ago, before all that crap. We are legions, we could destroy their entire economy within 48 hours if we really wanted.
I was thinking about that. Do we need to sign up when things are quiet so that we can cancel to protest such stuff. I usually feel left out because I already don't use most of the things I want to cancel in protest. I got to do it this time because I had forgotten I signed up for my kid a while back.
Remember to no only tell your friends but also keep the boycott going even if they bring back Kimmel's show.
Per Deadline:
They have not learned a single lesson here, keep boycotting and I'll be willing to help with anyone who'd like to get a docker based media server going so you can protest while still watching the content that the creative people stuck contractually at Disney are making.
The classic card payment and subscription model is actually insane. You literally have to beg companies to stop taking money from you. Good thing it is changing with more modern payment systems - you literally just stop paying for services you don't need and it's on them to stop providing them to you. Nothing is ever charged off my account without an explicit action from me.
Good. Finally some people are taking action, even if it might be a whee bit uncomfortable.
I cancelled my Disney sub when the Gaza genocide first started. Glad its catching on. Disney is run by assholes.
Time for some real cancel culture.
This is the way.
As soon as I figure out how to pirate alien earth imma cancel Hulu.
Looks like there's plenty of torrents
I'm old. So first i gotta teach myself how. I've got no clue what a torrent is. Funny thing is. Back in 2008 I knew how. I forgot how lmao
It isn't too difficult, but you should use a VPN, too, or else you might get an angry letter from your ISP.
Or you can avoid all that and just use Soulseek.
Word homie, thanks. I'll look into it and give it a go!
I msg you something simple
Thanks dude! Yall are too kind
It shouldn't have had all those users to begin with.
What Kimmel has to do with Disney+?
Kimmel is selling his show to abc which is owned by Disney
Welcome to the world of mega coorporations owning almost everything