Xfinity is a curse from hell. Over the years I've had to help my elderly aunt with various problems with their account. A couple different things that worked:
went into an Xfinity store. This helped for simpler account things. People there were generally cool, it was just a job and I think they knew the whole company was a mess, they'd give me tips on how to get to the right place and solve the problem.
convinced the AI bot that it was a problem that it couldn't solve. Then I got a human in the chat, who could actually help.
went to the web-based "help bulletin board" (I found this through the account's panel) and posted the problem there. There were several unhelpful "community expert" responses but eventually someone who worked there guided me to a web-based chat with their first-line tech support, i.e. so I could give account information. It took them half an hour to reply to anything I said. I explained things VERY CAREFULLY repeating everything we'd established so far (I imagined I was talking to an evil genie) and they eventually gave me a phone number to call, and that person could indeed help me.
If that doesn't work, insulting it and telling it you're gonna kill yourself because of its bad answers triggers a lot of warnings and filters that usually get you to a human way faster.
11 replies
It makes so much more sense once you realize FAQ is pronounced Fuh-Queue.
I always pronounced it fak
Xfinity is a curse from hell. Over the years I've had to help my elderly aunt with various problems with their account. A couple different things that worked:
went into an Xfinity store. This helped for simpler account things. People there were generally cool, it was just a job and I think they knew the whole company was a mess, they'd give me tips on how to get to the right place and solve the problem.
convinced the AI bot that it was a problem that it couldn't solve. Then I got a human in the chat, who could actually help.
went to the web-based "help bulletin board" (I found this through the account's panel) and posted the problem there. There were several unhelpful "community expert" responses but eventually someone who worked there guided me to a web-based chat with their first-line tech support, i.e. so I could give account information. It took them half an hour to reply to anything I said. I explained things VERY CAREFULLY repeating everything we'd established so far (I imagined I was talking to an evil genie) and they eventually gave me a phone number to call, and that person could indeed help me.
If you didn't check the FAQ i will remove my upvote.
Hahahaha. I actually didn't check the FAQ... and my intuition was right. This is the link to the FAQ: https://www.xfinity.com/support/articles/now-portal-overview
I hear that you can tell them you are going to prison.
Yeah, chat bots and voice prompt mazes in phones both get an immediate spamming of agent/human/operator until it gives up.
From what I have seen online, the correct way to get what you want here is to say "I am going to prison".
There’s almost always connect you to a real person if you type something like “talk to a human”
If that doesn't work, insulting it and telling it you're gonna kill yourself because of its bad answers triggers a lot of warnings and filters that usually get you to a human way faster.
It's sad we've reached this point.
I can only imagine what those employees have seen.