Spyke

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Tech support workers, what are your favorite stories from your time in the industry?

When I worked help desk, a coworker of mine took a call where someone called in because one of the thin clients was on fire. The user was advised to call 911.

I was helping a user reset their password and the convo went something like this: Me: Ok, your temporary password is Password1. Log in with that and you'll be prompted to change it. User: Is that a capital 1? Me: No, just a regular 1.

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Elden Ring: Shadow of the Erdtree currently has a 'Mixed' status on Steam, with many of the negative reviews complaining that the bosses are too hard [also game's PC performance]

The article title seems to oversimplify things a little with the "too hard" bit. I read a couple dozen negative reviews, and most cite poor performance, copy-paste boss design, too much hp and/or too little player damage, and unfair mechanics. Sure, those last two aspects could be seen as "too hard", but they read like there's a difficulty spike from the base game. Whether this is a case of players needing to adapt or whether there's an actual issue here, I don't know, but seems there's more to this than just a case of players complaining about a hard game being hard.

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Last Epoch 1.0 update is out, adds offline mode and controller support

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I have a couple hundred hrs in and I would definitely say it's good. It's clear the devs care about making a good game, rather than just a financially successful one. If you're into ARPGs, it's worth the asking price.

It's worth noting that with the 1.0 launch, there have been connection and loading issues, but they're working through them and should (hopefully) be resolved soon.

Edit: I should also add that complexity-wise, it strikes a happy medium between Path of Exile and Diablo 4. There is a lot of customization depth between passives and skills, but it doesn't feel like you need a college degree just to theorycraft a build. You can also reset all passive and skill points, so you're free to experiment.

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Report: Fallout London's Delay, And The Move To GOG

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Because it's nice to have options, and as we've seen time and time again, once a certain site/service becomes the de facto for that niche, it's all too easy for them to start squeezing their userbase for more money.

If you think Nexus won't go down that route (they have overall been pretty good to their users so far), there are still other concerns, like imposing restrictive rules, services going down, the site being sold, etc.

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Do you sometimes lose your patience when dealing with a co worker or friend who is barely capable of using a computer or smart phone?

I used to work help desk, so I've had lots of practice with patience of this sort, but I have come close a fair number of occasions. My company hires retired folk for some part-time positions, and I was helping one of them reset their password. I was on this call for 45 minutes because he couldn't type the default password correctly, eventually his manager came by and helped him type it in and make a new one (against corporate security policy, but I was so done by then that I didn't argue).

One thing I learned while working there is that most people, regardless of age or anything else, know exactly enough about computers to perform their job role, and as soon as they encounter anything slightly outside of their knowledge, it's freakout time.