All just my opinion/feelings on this shit.
The problems have been building since last year. Plunder and Seraph were less stable and more buggy. Plunder was kinda panned as a bad season by some, but between a Showcase promising us features we'd been wanting for years (in-game Loadouts, in-game LFG, a renewed focus on the ritual playlists, probably more I'm forgetting) and Seraph's awesome story and (imo) fun missions, some hype came back for a lot of us.
Lightfall itself was a mixed bag, but they eventually made progress on the stability issues (credit where it's due, shit is a lot more stable for me). It had story issues, but they weren't WORSE than previous story issues imo, just a regression. It wasn't a GREAT place, but if they fixed stability it would be ok.
Then the SotG comes out, which says (loosely translated) "Stop asking us to make more PVP/Gambit maps, we're never gonna do it like you want because it wouldn't make us enough money. Also no more free armor, because y'all didn't appreciate our basic ass armor sets as much as the ones that make you into a fucking t-rex, just pay up piggies"
If they had not said anything, it would've been better than posting a "We, a company purchased for billions of dollars, can't do the #1 thing our fanbase is asking for because it wouldn't make us enough money".
There is some good news in there, I guess. Favoriting shaders is the kinda basic QoL stuff we should've seen years ago when they redid shaders, but better late than never.