Long COVID symptoms can persist for a year after initial infection, or re-emerge months later after disappearing.

While this is obviously an anecdotal account, my experience with #Google support has been nothing short of terrible.

I have a faulty Pixel 7 Pro, purchased less than 90 days ago. I went through all the troubleshooting steps including resetting with the online tool, issue persisted. So... thinking that I had a slam dunk, I contacted Google support.

After confirming with Google that the issue was 100% hardware related, I thought we would be good. But alas, no... they wanted more logs. So, I provided logs. The logs showed exactly what we expected (broken hardware) so again... I thought we were good.

Nope! "We can replace this if you mail to us and wait up to two weeks for a replacement.

After pushing, they suggested that they could do an advance swap if I provided a receipt for the purchase with an IMEI.

I did so. We... we should of been good now, right?

Nnnnnope.

"Sorry, this email address isn't the one we first recognized. We know you provided a receipt and proof of identity and a blood sample and CCTV recordings of your purchasing the phone, but uh... can you use that address we know you closed like... two months ago?"

So I read the warranty and that does not appear to be a requirement. Right now, I'm awaiting their response re their warranty, because honestly it feels like their customer service (if one should even call it that) it designed to make sure that people with legitimate claims get frustrated enough to replace versus seek repair.

I hope this is just a one-off and the majority of people don't have these experiences but... somehow, I doubt it.

I've not had much luck with this, so... here goes nothing! I love supporting independent creators, but using Etsy leaves a bad taste in my mouth. They're full of drop-shippers, they ruin makers by closing accounts without warning... you know, all of those nasty things.

Are there other options out there aside from hunting for makers' personal sites? Any help would be appreciated, as I've not had much luck finding an alternative

Good morning, afternoon, or evening!

Periodically, I review my services to determine whether I'm getting the best balance of features for what I pay. For remote file sync I've been using Tresorit for quite some time... I find it easy to manage and I love that I can sync all of the things. Problem is... they keep changing the plans. I've manage to finagle discounts for long-term use, but I expect that my efforts will eventually fail.

So... what providers do you use? How have your experiences been? I'm willing to consider other providers, as long as they:

• Have a solid track record (I use this for work type stuff and I don't want to find myself scrambling to reconnect to an offsite provider later)

• Have E2EE (I mean, should be a given.)

• Can sync individual folders and disparate locations

• Preferably, are not hosted in a privacy-backward location.

Can you help? Or is poor Melpomene stuck paying for Tresorit forevermore?