It's so funny how it's all come full circle. I'm back to using hotels and taxi cabs now. How crazy I would have thought that sentence 10-15 yrs ago.

Ignore that the question exists, then when it becomes an emergency, declare "oh no, we had no idea, we need billions of tax assistance" ... ???

It truly is. I had to go there for work once and the entire time I was there I was thinking this exact phrase. just .... WHY.

That I'm not sure. I think they have but it must be annoying if every different cab company has their own shitty app that is nowhere near as good as lyft. We mainly use them for airport runs, so it's not really a big deal not having an app. Scheduling them in advance is fine with us, and they're just waiting at the airport when we get home, so no need for an app or a call.