Frustrated GP patients hang up as Yorkshire accent baffles AI receptionist
cross-posted from: https://reddthat.com/post/71687229
https://www.theguardian.com/society/2026/aug/20/yorkshire-rotherham-ai-gp-receptionist-cannot-understand-accentOpen linkView original on sh.itjust.works
8 replies
Voice recognition? In a lift? In Scotland?
Ah man, don't even have to click that link. Eleven! (Sorry, cannot write Scottish...)
I try to shortcut those automated systems by cursing a lot that usually triggers a redirect to an actual human.
It seems we are having some difficulty with transferring you to the proper representative. Goodbye!
Then I call back and mash 0
Sorry, that is an invalid entry. Let's try again. Main menu: ...
I've had both these situations, and they makes me lust for blood.
Speech recognition has always struggled with accents. Compared to peers, my accent is not THAT strong and I still find any speech recog I have tried, an exercise in frustration
works on my
machinemouth *shrug*Japanese voice recognition is always fun for me. It's generally pretty forgiving, through.