‘We didn’t feel safe’: Booking.com users face battle to get money back
https://www.theguardian.com/money/2026/aug/01/bookingcom-money-back-refundOpen linkView original on lemmy.worldSyndicated from the fediverse. Read and engage on the original instance.
View original on lemmy.worldhttps://www.theguardian.com/money/2026/aug/01/bookingcom-money-back-refundOpen linkView original on lemmy.world
5 replies
Sounds like they’re facilitating and profiting from fraud.
With none of the liability.
“We’ll take a share of your money but don’t call us if it goes pear shaped”.
Yup. The last and final time I ever used booking, the host had double booked, but we didn't find out until the day of arrival. Spent double our budget to replace with 2 separate bookings to cover the 2 weeks we had planned for.
Booking offered no refund, but a $20 credit on our next booking with them. Crap company, will never use again.
One of the many reasons not to reserve with an aggregator and always book directly.
Sounds a lot like social media etc. not being responsible for what their users post. That one relatively harmless sounding piece of legislation that's been biting us so hard for the past - almost 20 years I guess.