Zenni Glasses shorter screws in nose pad bridge
Newer pair of glasses nose pad keeps falling off because the newer screws are shorter than the old ones. Paid about the same price for them to cut corners off a few MM in the screws.
I brought a pair from Zenni Jan 2023, and no issues with the nose pad ever coming off. Because of new eye prescription and I had to get new glasses, so I went with the same pair. Got that pair in July 2025, didn’t have any problems til recently, the nose pad screw have completely unscrewed off. The first time it happened I didn’t think much of it. The second time it happened I realized the screws from the old and new are not the same.
Old screws
A. 2.3241 mm = .0915 in
B. 2.3241 mm = .0915 in
New screws
A. 2.2225 mm = .0875 in
B. 2.2479 mm = .0885 in
Difference
A. .1016 mm = .0004in
B. .0762 mm = .0003in
I wanted to save some money so that why I went with Zenni, but after this experience I don’t want to deal with them anymore. Got any recommend for a brand that doesn’t cut corner? If I have to pay more to avoid enshitification so be it.
I've had good luck with Glasses USA.
I wonder if they know their supplier is shorting them. Or if they requested it.
Have you sent a letter to customer service. ?
To quote from another user - @[email protected]
https://sh.itjust.works/comment/24933587
They mentioned how screws are allowed to have standard deviation. I guess I got unlucky to get too short of a screws this time around. I’ll consider emailing their customer service if I have any other issues with the glasses.
In the meantime, do you have an old pair you can swap out the screws with ?
I guess I worded it poorly in my post, but when I reordered the glasses it came with brand new frames. I didn’t just buy the lenses, I had to buy the frame again along with the new lenses. And the new frames came with the short screws. So I just swap new short screws with the older longer screws.