They love their chainsaw analogy - this is like going to a surgeon to get an abdominal tumor removed, but the surgeon takes a chainsaw to your foot instead. Now you can't walk and you still have a tumor. The doctor took both too much and not enough. It's not hard to understand, but I guess they think it's clever to pretend they don't get it.

This is the first time I've ever heard of Yandex. Just tried to Google it and something about that feels hilarious. Next time I'll Yandex it.