That's the reality in most of the world nowadays. Latin America is exactly the same (including Brazil) and while traveling through Europe every single Airbnb communication with the hosts was made through WhatsApp... 8 years ago, I imagine it's even more massive now.

My last trip to the US a co-worker was really surprised I kept sending voice notes and I realized I haven't called my wife in at least my last 3 trips... But we communicate a lot. Async is way better than sync.