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( QUESTION) Does anyone here have any direct contact with the developer?
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Disclaimer: I think Dev has all rights to do anything with his project. Even things that he was promised not to do (it's not this case, it's just I'm saying about rights).
I wonder, though, why not roll model back if it failed (never seen anyone say that new model is good)? As he was written early, new model cost MORE to run, so he can both save money and keep those who liked old model happy (and I'm not only about complainers. Silent people who agree about Dev's rights, who liked previous model, will be happy too.). And secondly, it would be even better to give option to switch between models. So if someone like old model, that cost less, use less resources of the Dev.
Maybe I don't understand something, maybe I'm stupid (lmao. Stupidity is in my nick), but I see this as win-win.
Also he can use more ads and start accepting donations. And with more satisfied users, it will be more profitable/less expensive, to run the service.