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[AMA] We're Framasoft, we develop PeerTube, ask us anything!
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Hi!
Thanks for your questions!
We didn't start big. Framasoft exists since 21 years with a team full of volunteers. However, there are essential steps we reached during our journey. First, we launched the de-google-ify campaign, aiming to help people to escape from Big Tech. This campaign happened only two years after Snowden's revelations and we think it played a big role in its success in France. Quickly, we had enough money to hire new employees. So, we had the ability to hire our sysadmin at full time. That helped us a lot to maintain a good service quality so people knew they could trust us with their data and use our services. Finally, we hired someone dedicated to our communication. He did a huge work and helped us to find our identity: you know, all those cute mascots you can find on most of our communications. We wanted FLOSS softwares to be attractive for most people and this new identity helped us a lot to reach a wider audience (not only tech-savvy people!).
Also, we work hard each year to build funding campaigns. They are helping us a lot to collect the money we need to work but require at least 1 month of work from different people of our team.
Concerning tips and strategis to other FLOSS devs... It's kinda hard since we think the context we had is different from now. BUT, we truly think that being respectful to people using our services and transparent about our failures helped people to understand we are just a small team of humans trying to do their best!
I hope this answer helped you!