So it arrived damaged (the fan wasn't working and it was making hell sounds) so we asked for a refund and got it. They didn't want it back, so void the warranty time and...I think I got it working. I sacrificed an onion to it And so far the house smells oniony, the machine isn't making hell sounds, it sounds like the fan is on, and the machine isn't yet on fire, so I think it's working! Woo!