Tbf, answering someone's questions and solving their problems over the phone is awful. Most of the people I know don’t know enough about tech so I basically have to translate it as well.
I work at an MSP and 99% of my work is troubleshooting over the phone during remote sessions in devices. Shit sucks sometimes, but I've gotten used to it. There are a few users that are agonizing to work with, but any tech support job will have that.
Which is extremely common and extremely frustrating for everyone involved. Not saying people don't lie, but if we're talking about Windows, it's a confusing, poorly designed, over-engineered, buggy, sloppy, confusing, frustrating, awful mess. And I have experienced this personally.
Do every single step of the recommended troubleshooting 3 times, with no success. Call IT, have them tell me to do the troubleshooting I just did, and it magically works.
Tbf, answering someone's questions and solving their problems over the phone is awful. Most of the people I know don’t know enough about tech so I basically have to translate it as well.
I work at an MSP and 99% of my work is troubleshooting over the phone during remote sessions in devices. Shit sucks sometimes, but I've gotten used to it. There are a few users that are agonizing to work with, but any tech support job will have that.
They'll tell you that they already tried it, but this time the outcome was different.
Which is extremely common and extremely frustrating for everyone involved. Not saying people don't lie, but if we're talking about Windows, it's a confusing, poorly designed, over-engineered, buggy, sloppy, confusing, frustrating, awful mess. And I have experienced this personally.
Do every single step of the recommended troubleshooting 3 times, with no success. Call IT, have them tell me to do the troubleshooting I just did, and it magically works.
I tell people it's my super power or computers just find me very intimidating.
Just install Google ultron.
It's what NASA uses.