This is interesting. I couldn't tell from the article what the actual complaints are. Maybe it's from years past or something? Currently, the process for canceling Prime takes like 5 clicks, hardly what I'd call byzantine.
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F.T.C. Sues Amazon for Inducing Users to Subscribe to Prime | Spyke
If you need to get passed the paywall: https://web.archive.org/web/20230621142551/https://www.nytimes.com/2023/06/21/technology/ftc-amazon-prime-lawsuit.html
This is interesting. I couldn't tell from the article what the actual complaints are. Maybe it's from years past or something? Currently, the process for canceling Prime takes like 5 clicks, hardly what I'd call byzantine.