The bewildering phenomenon of declining quality
https://english.elpais.com/culture/2025-07-20/the-bewildering-phenomenon-of-declining-quality.htmlOpen linkView original on sopuli.xyzhttps://english.elpais.com/culture/2025-07-20/the-bewildering-phenomenon-of-declining-quality.htmlOpen linkView original on sopuli.xyz
Bewildering? Quality is dropping so profit margins can increase.
Buy less stuff!!
There's nothing bewildering about this.
It's a logical step in the chain after having fully imbibed neoclassical economics and its bullshit.
the author seems to defend the AI-ification of customer service, lol
Bewildering. No one who runs anything knows anything. Anyone who knows anything is doing not leading.
This is exactly how post-capitalism was predicted to go. As consolidation eliminates competition, there's no reason to maintain quality. If it's crap or nothing, people have to buy the crap.