"I asked them to delete my data, they said 'Install our app'"
cross-posted from: https://lemmy.world/post/7204240
A few days ago I sent a GDPR request to some company to delete my personal data. They said to install their app and send a ticket from the app. The email was sent from the email address to which the account is registered. Is this even legal?
"Good day,
Thank you for contacting us regarding the deletion of your account.
Please contact us in the application to delete your account and verify your information.
If you have any further questions, we are at your disposal."
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Comments27
They've requested you messaging them in-app to verify the account identity (they are allowed to do that). Tell them that you sent your GDPR request from the same email you registered the account with and that should be enough, since an in-app message is basically just an email verification. If they don't comply, file a complaint.
Ask them who their nominated data controller is, then email that person. It's worked very well for me in the past, like they automatically flagged them for the words "data controller".
I think you're talking about the "data protection officer", not "data controller". The first one is a designated person within the company, the second one the company itself (at least for B2C software companies, usually)
But also, be aware they might not have a BPO, depending on company size they might not need one
Yes, that's the one.
Pretty
crapcrappy, if true.You're allowed to out the company, ya know, "name and shame?"
As of right now this is fanfic.
Name and shame then. Who is doing this?
Yeah, why censor the name in the first place? Makes it seem fake imo
Tell them you no longer have a smart phone
Just do something to get banned ༼ つ ◕_◕ ༽つ
They will just kick you out, not remove your data.
Source: I tried that with homeland security
Send them porn in their ticket system. Even if it has to be text-only, I'm sure you can find some suitably disturbing and graphic fanfiction.
Pronunciation guide
I'm sorry, but is that porn or a Tinder profile?
Six in one hand, half a dozen in the other
The people answering your requests are usually not the ones making the anti-consumer policies and they don't deserve abuse. Sending unsolicited porn material is abuse.
Please remember that customer service is often a shit job with a shit pay that people do because they need a job to afford rent and food and don't vent your frustration on them.
That's illegal. Contact the authorities.
"We are at your disposal."
"If you were, I would."
Greetings
Indeed a 💩 moment
Don't post pictures of text. Reported.
Is that against the rules?
Yes, its low effort posting that is bad lemmyquite everywhere on lemmy
I did not know that. I had seen similar posts and thought that it was acceptable.
@[email protected], if you agree with jagged_circle, please remove this post.
If you're the op, you could just type the text...
Typed.
Thanks! Please remember to do this in the future. Blind people can't read text in images, and it isnt good for searching either.