Repair, replace, refund, cancel: Problem with a product or service you bought
We accept reports where people consider a business is doing something they shouldn’t. We use the reports to inform our education, compliance and enforcement work.
- When a business sells a product or service that doesn’t meet basic rights, known as consumer guarantees, it must offer the consumer a solution.
- Businesses must not tell consumers to take the problem to the manufacturer or importer.
- When a product has a major problem, consumers can choose between a refund or replacement.
- When a service has a major problem, consumers have a right to alter their agreement with the service provider.
- Businesses must fix a minor problem with a product or service by at least giving a free repair.
https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/repair-replace-refund-cancelOpen linkView original on aussie.zone
9 replies
Someone tell scorptech
Try telling that to a few retailers I've dealt with. When I said I wanted a refund because the product did not work at all, they basically pointed me to their lawyer.
Did u try threatening them with the accc? It works most of the time and if it doesn't call the accc report line and after enough reports they with fuck up whoever denied u.
I contacted VCAT at the time, but it was going to cost me roughly half what the product (a HDD) was worth to open a case. The retailer in question would only give me a replacement, not a refund (I sourced an alternative elsewhere, so wanted a refund).
Because of the cost involved with chasing the issue, I ended up just getting the replacement and selling it to a colleague (including the receipt so they could follow up warranty if needed, although I did warn them about the retailer's behaviour). I've told everyone I know to avoid that retailer ever since.
Well, tell us who the retailer is so we can avoid them too
Sorry, I'd prefer not to since they are a local retailer and this was in 2012, so maybe, just maybe, they've upped their game by now.
This is how businesses continue shady practices :(
Perhaps, but in this case my privacy is more important and I can already warn IT people in my local community. If this were a business with multiple stores, then my answer would be different.
You should still report them though