Can't turn off auto renewal
I've been meaning to cancel online for two years. Went on the web site tonight and spent 30 minutes trying to turn this off. The cancel link takes me to a page with two sections, one where I can apparently buy vouchers (whatever they are) and the other just says I have a subscription. No option to turn off auto renewal. Talk about dark patterns. Any suggestions?
Edit: OK, whew. Took me two hours but I finally got it. Had to do it on the eShop on the Switch, which I didn't want to do because I knew I'd have to put in my new WiFi password and then run updates before it'd let me do anything.
This was not a good experience. Very hostile.
Thanks to all who tried to help. ✌️
7 replies
You followed these steps? https://en-americas-support.nintendo.com/app/answers/detail/a_id/41196/~/how-to-cancel-a-nintendo-switch-online-membership-or-adjust-auto-renewal
Also vouchers are good for a game. So it's 100 bucks but you get two games. So you can save like 20 dollars buying them
Yup. And when I click on the blue link on this page:
It sends me here:
Where there is nothing to click on with respect to subscription. I am primary on family group.
The part where it says included in a family membership is the information you missed. Whichever nintendo account you are signed in on isn't the account that manages the family subscription you are in.
I had a similar experience once before so hopefully it's the same. Try to see if you can remove a family member? If that works then I'm not sure.
I am primary on family group.And I'm logged in with the correct account.
Logged in as my wife on her phone and the screen looks the same.
We are the only two accounts in the family group.
edit: Also on hers in the Subscription section it says No Active Membership and there's no cancel link.
Ah, that's definitely odd. Hoped it would be similar.
Ty for trying. I felt supported haha. I updated post. Finally got it on the Switch itself.
Glad to hear!