How to make a company not suck
I've been thinking about enshitification recently, and I'm also working on a startup with a friend that just received funding. I've been wondering how one might arrange a business such that it won't gradually trend towards shittier products in search of higher profit margins.
Obviously, it would be nice to redesign all of society so that this isn't a thing, but barring that, does anyone have any ideas for setting up a business in such a way that motivations are aligned with producing a good product?
Currently, we're trying to retain as much control as possible, but at some point we may go public, and if we do, I'm not sure how to keep us aimed at accomplishing our goals. We're building a platform that should solve or at least improve the replication crisis in scientific research, and we could lose control to investors that want board seats, or sell to someone like Google.
If we do either, I doubt the company will do what we want it to do in the long term.
Going public is the route that seems less likely to lead to this change in direction, but it seems like it could end in the same place over a long enough timeline.
If you go public you will be enshittified
You hit the nail on the head with reference to going public. At that point, it's pretty much out of your hands. You might think you can maintain 51% of the control with the owners, and everything will be fine, but... honestly, just don't go public.
Best by far is just to build it up over time without taking outside investment (or borrowing from family or friends you trust, or from the bank, not investment with shares but just borrowing and paying them back). Going the route of big angel investors is so tempting because it opens up so many possibilities, and trying to bootstrap it is so slow and uncertain, but it is absolutely inevitable that the people who gave you a bunch of money are going to wind up calling the shots. If what you're talking about is something you care about, I would go the bootstrapping route.
I've seen companies work well by bootstrapping themselves up over years of small client work until they were big enough to grow up into real companies, the right way. I've seen companies work well by taking out massive loans and paying them back with interest with these big punishing payments every single month. I've never seen a company that opened itself up to outside investment survive in its original form as time went on. If what you're talking about is important to you, I would do everything you can to stay away from it.
IDK, if you already took on some investment, then I would just work with it as best as you can, and keep in mind trying to get out from under it because you've outgrown it, as quickly as you can. I don't know how you do that really, but that's the direction I would be thinking if you care about these issues.
On top of that, things to keep in mind:
Wall Street has perfected this cycle. If you accept investor money, you will be enshittified. Their only goal is to make as much money as fast as possible. They don't care about your future, your company's future, the country's future or indeed even their own future. They want money now and will twist the screws on you until they get it. Think of "investors"/Wall Street as The Mob and you'll get an idea of your future if you should ever be so desperate as to deal with them.
Gah! I missed this thread. Hope it's not too late to contribute. I am the C.E.O. (and an Economist) of a medium-sized I.T. firm in Canada and designed the company to be as ethical as it could possibly be from the ground up.
I understand that not every business owner is “good.” I believe that with proper regulation, however, we can make them at least behave way, way the fuck better than they do now. It’s what I call Social Capitalism and it’s exceedingly functional from my experience.
I’ve built this model out in hopes it will catch on. I feel that if most companies operated under Social Capitalism that we’d be substantially better off. Certain aspects of it are so important and such a step up from the norm that I don’t understand how they weren’t obvious to other owners. But… greed I guess. Greed hurts every system it’s in.
Also of interest, we don’t have an issue with The Peter Principle as you’re never forced to move out of a position of competence or interest. You’re not salary-limited simply because you don’t want to be a manager; in fact, there are no managers.
I sent you a DM. I'd like to set up a meeting if you're willing.
Having retirement shares as the same shares as the company that one is working at seems to be a huge concentration of risk. If you go out of business, then people lose both current active income and future passive income. I hope that your staff diversify away that risk.
It's not a complete retirement package by any means but it is a way for them to get some of the value out that they put in. We definitely encourage them to diversify their portfolios.
There is no means to ensure the founding values are maintained once you go public. Iron-clad bylaws that do not permit malfeasance can be rewritten or amended to pervert the founding values and all that takes is enough votes.
Motivations of people can change, money is strong leverage, and morals are flexible enough to break with enough bending.
The best you can do is try your best and surround yourself with people who have values that align with your own while actively fighting against anything that even slightly compromises what you stand for. Understand that public influence will defeat you and you can only hold out long enough to make enough to do some good after the cards fall where they do. See what is coming and know when to release your intellectual property into the public domain and open source before you can't.
Big problem is CEOs are paid in stock and are thus incentivized to boost shareholder value at the cost of all else. Prevent CEOs from being paid primarily in stock and it would help. Would it be the be all end all? No, but it's a start.
Regarding "retaining control" there are a number of stakeholders that almost never "retain control".
The only company I can think of off the top of my head that hasn't had this issue is valve. Like they obviously aren't perfect, but they are consistent and don't cash in user trust for short term profit. I can't help but see the fact that they never went public and don't have some kind of weird money fetishist at the helm as key to that.
There is an Open Science platform already being taken advantage of for researchers to pull data from other researchers to stop replication and accelerate science. Check your competition, because if there is already an initiative you will have to cut costs to compete.