Customer Ratings Have Become Meaningless. ‘People Hand Out 5 Stars Like It’s Candy.’
https://www.wsj.com/articles/uber-airbnb-ratings-perfect-scores-customers-93686debOpen linkView original on lemmy.mlhttps://www.wsj.com/articles/uber-airbnb-ratings-perfect-scores-customers-93686debOpen linkView original on lemmy.ml
I either give 5 stars or don't rate at all, I feel like some unknowing worker will be punished if I dare to give a 4 or bellow.
Came here to say this. Workers get punished for anything less than perfection in reviews. Bosses created their own problem lol.
This exactly.
Companies also thinks 8/10 is so bad they punish the workers for it...
And customers are savvy to this. So they adjust their ratings. Also, fuck those companies.
When were customer ratings ever meaningful? On another note, it doesn't help that like 90% of apps straight up ask their users to give them 5 stars on whatever store they're on.
Review systems should just replace stars with upvotes. Much more honest.
Steam got this right a long time ago. Did you like the game or not? That's all there is to it. Youtube also figured that out early on too.
Probably also has to do with enshittification. If something kinda works as advertised people are surprised and think that's 5/5.
Well but also why would you rate something poorly if it works as expected?
Could work but have terrible quality.
Also I meant works as advertised very loosely.
Item arrived really fast, didn't have a chance to test it out yet. 5 stars
Excellent delivery speed. Item arrives as expected. Instructions for assembly understandable. Works as expected. Green one wasn't in stock so I had to order the brown one. One star.
I just gave Reddit 5 stars.
yeah, this is to miss the point, isn't it ?
the issue is the division of labour by algorithms working with shonky data, and the potential to have to prosperity dictated by gold stars on a touch screen.
interestingly, the WSJ take a different tone when talking about China's Social Credit, but dont seem have much of problem with us constantly peer review each others behaviour.
https://www.wsj.com/articles/chinas-new-tool-for-social-control-a-credit-rating-for-everything-1480351590
So add more stars then. 😅
Just like in Socialism