How can you troubleshoot a crash from freezing?

I've been having inconsistent crashes for awhile now where the screen will just suddenly freeze and go white, requiring a close/reopen. It's not usually an issue as it's not too frequent, but it's frustrating to have a bunch of tabs waiting to be reopened.

My issue is that I've tried to check google on how to even look up what might be causing it, and it has been very uncooperative.

first: about:crashes. It's empty. I tried to see if there's a way to turn it on. Any links I could find seemed to be outdated as they pointed to about:preferences#advanced. Which isn't present.

second: checked C:\Users\(username)\AppData\Roaming\Mozilla\Firefox\Profiles\(user profile)

First I checked to see if there was just a general log, then I tried to check crashes.

in both places I tried checking, the file was in a mozlz4 format. I am unsure how it is meant to be read. It was also concerning that despite finding a crash file that matched the time of the crash, all it had was a single meaningless line

"mozLz40 8 ô{"v":1,"crashes":{},"countsByDay ðrruptDate":null}"

I'm assuming it's not meant to be opened in notepad, but the files I saw in datareporting seemed to be much more comprehensive than this.

So what I'm basically wanting to know is: How do you find out the last thing Mozilla tried to do before freezing? I can't determine if it was Mozilla or an extension doing it, and if it was an extension I can't determine which one.

The main issue is that the crash is inconsistent and mostly randomly. Even if I turn off extensions it could take hours to days before anything happens.

View original on kbin.social

Comments5

AnonTwo reply

kbin.social

- System

  - Provider

   [ Name]  Application Hang
   [ Guid]  {c631c3dc-c676-59e4-2db3-5c0af00f9675}

   EventID 1002

   Version 0

   Level 2

   Task 101

   Opcode 0

   Keywords 0x8000000000000000

  - TimeCreated

   [ SystemTime]  2024-02-16T22:20:07.6167568Z

   EventRecordID 342175

   Correlation

  - Execution

   [ ProcessID]  27432
   [ ThreadID]  7376

   Channel Application

   Computer MSS-PC

  - Security

   [ UserID]  S-1-5-18

- EventData

  AppName firefox.exe
  AppVersion 122.0.1.8801
  ProcessId 0x386c
  StartTime 0x1da5fcfa2971f1a
  TerminationTime 34
  ExeFileName C:\Program Files\Mozilla Firefox\firefox.exe
  ReportId a303758b-fcaa-44e9-a0ff-2adf2d8b276f
  PackageFullName  
  PackageRelativeAppId  
  HangType Unknown


- System

  - Provider

   [ Name]  Windows Error Reporting
   [ Guid]  {0ead09bd-2157-539a-8d6d-c87f95b64d70}

   EventID 1001

   Version 0

   Level 4

   Task 0

   Opcode 0

   Keywords 0x8000000000000000

  - TimeCreated

   [ SystemTime]  2024-02-16T22:20:07.8593223Z

   EventRecordID 342176

   Correlation

  - Execution

   [ ProcessID]  29112
   [ ThreadID]  32056

   Channel Application

   Computer MSS-PC

  - Security

   [ UserID]  S-1-5-21-1136746254-560305080-3712590833-1001

- EventData

  Bucket  
  BucketType 0
  EventName AppHangB1
  Response Not available
  CabId 0
  P1 firefox.exe
  P2 122.0.1.8801
  P3 65c0f511
  P4 8091
  P5 134217728
  P6  
  P7  
  P8  
  P9  
  P10  
  AttachedFiles \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.fed4b143-286e-41b8-b791-3dd8ce9a35e7.tmp.WERInternalMetadata.xml WPR_initiated_DiagTrackMiniLogger_OneTrace_User_Logger_20240215_1_EC_0_inject.etl \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.87a57069-76f0-4b37-93ce-99172f58b92d.tmp.etl WPR_initiated_DiagTrackMiniLogger_WPR System Collector_inject.etl \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.9430f8d9-5c19-4c66-a61f-fff07538f901.tmp.etl \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.6fc89cd7-cf4d-412f-83f5-dadb4960b6b2.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.0d59058f-c968-4566-b678-2e9d1f5c4fe5.tmp.txt \\?\C:\Users\AnonT\AppData\Local\Temp\WER.2017840c-afb4-408d-98ad-5a19d0e737ee.tmp.appcompat.txt \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c685d0bc-5151-41c5-9532-3fb4943d0336.tmp.xml
  StorePath \\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_firefox.exe_37886c90862eb4537659bf2f7ad6bc288508d98_151ff9fe_4dc882e2-796b-47e6-8f7a-627c175f6d07
  AnalysisSymbol  
  Rechecking 0
  ReportId a303758b-fcaa-44e9-a0ff-2adf2d8b276f
  ReportStatus 97
  HashedBucket  
  CabGuid 0

I might be wrong but I don't think it's pointing to anything in specific...I do see the .wer file but does that have anything relevant to it? I do see it has no reference to the last thing Mozilla did or anything like that

5 replies

ChicoSuave

lemmy.world

Event Log

ChicoSuave reply

I'll be honest, it's Friday and I'm not doing this tonight. What you can do is check the event viewer after a crash and see what's causing it. Browsers typically have problems with memory so keep an eye out for that or a fault error message.

Possibly linux

lemmy.zip

This is fairly generic advice but check the logs. I don't know where Firefox on Windows stores its logs but it has to be somewhere.

Also make sure your system isn't corrupt. sfc /scannow If you start seeing multiple applications crash and blue screens check your RAM.

Shadow

lemmy.ca

Have you checked your hardware? Do a memory test and let it run overnight.