Me Bank deliberately puts customers on hold for minimum of 1 hour
Anyone banking with Me Bank should be aware of the trick the bank ispulling. I have a home loan with Me bank and every time I call them I have to wait minimum of 1 hour on hold. So I thought let's try calling them early in the morning, mid day and in the evening before they close. All had the same result - around 1 hour hold. Tried on 8 different days and same result. Now its time to discharge my loan from them to some other bank
6 replies
Have you writtwn the times, and duration of phine calls down in a log? Maybe you can pass that on to the ACCC? You never know they might have received other complaints about 'Me' as well.
Already submitted a complaint.
Nice one
I used to be with ME bank but found their services getting worse and worse, not surprised to hear this to be honest.
That's when google pixel phones 'hold for me' feature is insanely useful. Sometimes I even forget I'm on a call and on hold.
I tend to avoid Google and Apple phone. Lol I am Using pixel but with graphene OS.