Cable firms to FTC: We shouldn’t have to let users cancel service with a click
https://arstechnica.com/tech-policy/2024/01/cable-firms-to-ftc-we-shouldnt-have-to-let-users-cancel-service-with-a-click/Open linkView original on lemmy.zipSyndicated from the fediverse. Read and engage on the original instance.
View original on lemmy.ziphttps://arstechnica.com/tech-policy/2024/01/cable-firms-to-ftc-we-shouldnt-have-to-let-users-cancel-service-with-a-click/Open linkView original on lemmy.zip
3 replies
If you're worried about people cancelling, maybe improve your service or reduce the cost so people are willing to stay before they want to cancel?
It seems to me that the service provider wants that "please don't leave. We'll not be a total dick for like 3 months; will that help?" opportunity.
ALL services should be just as easy to cancel as they are to start up. Telecom stuff, gym memberships, streaming plans, everything.